Privacy Policy
Privacy Policy
At Clensiq, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
Contact Us
If you have any questions about this Privacy Policy, would like more information about how we handle your data, or wish to make a privacy-related request, please contact us at:
What Information We Collect
When you visit our website or place an order, we may collect personal information needed to provide our services effectively.
This may include:
1. Device and browsing information
When you browse our website, we may automatically collect certain technical information, such as:
- Your IP address
- Browser type and version
- Time zone
- Cookie data
- Pages viewed
- Search activity
- How you interact with our website
We collect this information to improve website performance, analyse user behaviour, and enhance your shopping experience.
2. Order and checkout information
When you place an order, we may collect:
- Your name
- Billing address
- Delivery address
- Email address
- Phone number
- Payment details
- Order history
This information is used to process your purchase, arrange delivery, send order confirmations, provide updates, and help prevent fraudulent activity.
3. Customer support information
If you contact us for assistance, we may collect any information you provide, including your contact details, order details, and the content of your enquiry.
This helps us respond to your request and provide customer support.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer service
- Send order confirmations and shipping updates
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
- Send marketing communications where permitted
Sharing Your Information
We may share your information with trusted service providers that help us operate our business and deliver our services.
These may include:
- Shopify, which powers our online store
- Payment processors
- Shipping and fulfilment partners
- Marketing and analytics providers
- Fraud prevention and security tools
We may also share information where required by law or where necessary to protect our rights, customers, or business.
Advertising & Analytics
We may use your information to better understand how visitors use our website and to show relevant advertisements on other platforms.
This may involve technologies such as:
- Google Analytics
- Shopify analytics and audience tools
- Meta/Facebook Pixel
- TikTok Pixel
- Pinterest Tag
- Snapchat Pixel
- Google Tag tools
These tools may collect data about your browsing behaviour, interactions with our website, and previous purchases.
You can manage your advertising preferences through the settings of the relevant platform or your browser.
Legal Basis for Processing
Where required by applicable law, including under the UK GDPR, EU GDPR, and similar privacy regulations, we process personal information on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, where these do not override your rights and freedoms
Data Retention
We keep your personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Meet legal, tax, or regulatory obligations
- Resolve disputes
- Enforce our agreements
If you would like us to delete your information, you may contact us at info@clensiq.com, subject to any legal obligations requiring us to retain certain records.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Access the information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request restriction of processing
- Receive a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@clensiq.com.
International Data Transfers
Because some of our service providers operate internationally, your information may be processed or stored outside your country of residence.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.
Cookies and Similar Technologies
Our website uses cookies and similar tools to improve functionality, enhance performance, remember preferences, and support analytics and advertising.
Cookies may help us:
- Keep your shopping cart active
- Remember your preferences
- Measure website traffic and performance
- Improve your browsing experience
- Show relevant ads
You can usually control cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.
Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is no universal standard for how to respond to these signals, our website may not respond differently when such signals are detected.
Automated Decision-Making and Fraud Prevention
We may use limited automated tools to help detect suspicious transactions and reduce fraud risk. These processes are designed to protect both our business and our customers and do not generally result in decisions with legal or similarly significant effects without human involvement.
Third-Party Websites
Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or policies of third-party sites. We recommend reviewing their privacy policies before sharing any personal information.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry practices.
Any updates will be posted on this page, and your continued use of our website after changes are published will indicate your acceptance of the updated policy.
Complaints
If you have concerns about how we handle your personal information, please contact us first at info@clensiq.com and we will do our best to resolve the issue.
If you are not satisfied with our response, you may have the right to contact your local data protection authority or relevant privacy regulator.