Shipping Policy

🚚 Shipping Policy

At Clensiq, we aim to provide a smooth and reliable delivery experience for all customers.

🌍 Shipping Coverage

We offer free worldwide shipping on all orders.

Orders are dispatched from our international fulfilment centres, including locations in the United States and Asia, depending on stock availability.

⚠️ Please note: Any customs duties, taxes, or import fees are the responsibility of the customer where applicable.

🚫 Delivery Restrictions

We currently do not ship to the following countries:

  • North Korea

  • Sudan

  • Syria

  • Cuba

  • Iran

⏱️ Order Processing

Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or holidays are processed the next business day

  • You will receive confirmation once your order has been dispatched

πŸ“¦ Estimated Delivery Times

Delivery times may vary depending on your location:

🌍 Location 🚚 Estimated Delivery
πŸ‡ΊπŸ‡Έ United States 7–14 business days
πŸ‡¬πŸ‡§ United Kingdom 4–10 business days
πŸ‡ͺπŸ‡Ί Europe 7–10 business days
πŸ‡¨πŸ‡¦ Canada 7–10 business days
πŸ‡¦πŸ‡Ί Australia 7–10 business days
πŸ‡³πŸ‡Ώ New Zealand 7–10 business days

⏳ Please note: Delivery times are estimates and may vary due to customs or courier delays.

πŸ” Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking details.

πŸ“§ You may also receive updates as your package moves through transit.

If you haven’t received tracking information, contact us at info@clensiq.com and we’ll assist you.

πŸ“‘ Tracking Updates

Tracking information is provided by our delivery partners.

πŸ“Œ We have access to the same updates shown to you, so delays in tracking updates may occur during transit or customs processing.

⚠️ Delayed Deliveries

If your order is taking longer than expected:

πŸ“© Contact us at info@clensiq.com with your order details
We’ll review your case and assist where possible

We appreciate your patience and understanding.

πŸ“­ Lost or Missing Orders

If your order appears lost or missing:

πŸ“¦ We recommend contacting the courier directly first

πŸ›‘οΈ If you purchased shipping protection:

❗ If no protection was selected:

  • We will still try to help

  • However, we cannot guarantee a refund or replacement

πŸ“© Contact Us

If you have any questions about your order:

πŸ“§ info@clensiq.com
⏱️ We aim to respond within 24 hours