Terms Of Use

⚖️ Terms of Use

Welcome to Clensiq. By accessing our website or purchasing from us, you agree to the terms outlined below. These terms are designed to protect both you and us while ensuring a smooth and transparent experience.

👤 Using Our Website

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian

  • You will use our website and products only for lawful purposes

  • You will not misuse, disrupt, or attempt to interfere with the website

We reserve the right to restrict access if these terms are not followed.

🛍️ Products & Orders

We aim to provide accurate product descriptions and images. However:

  • Colours and appearance may vary slightly depending on your device

  • Product availability may change without notice

  • We may limit or cancel orders where necessary (e.g. suspected resale)

All purchases are subject to our Returns & Refund Policy.

💳 Payments & Information

You agree to provide accurate and up-to-date billing and contact details when placing an order.

All payments are processed securely. We do not store sensitive payment details.

📦 Shipping & Delivery

Once your order is handed to the courier, delivery is managed by the shipping provider.

While we aim to ensure safe delivery:

  • Delays may occur due to external factors (e.g. customs, courier issues)

  • Responsibility for delivery passes to the carrier once dispatched

Please refer to our Shipping Policy for full details.

🔗 Third-Party Services

Our website may contain links or tools provided by third parties.

We are not responsible for:

  • The content or accuracy of third-party websites

  • Any transactions made outside of our platform

Use of third-party services is at your own discretion.

💬 Customer Feedback

If you share reviews, feedback, or suggestions with us:

  • You allow us to use this content for marketing or improvement purposes

  • You confirm it does not infringe on any third-party rights

🔒 Your Privacy

We take your privacy seriously. Any personal information you provide is handled in accordance with our Privacy Policy.

⚠️ Acceptable Use

You agree not to:

  • Use the site for unlawful or harmful activity

  • Upload malicious software or attempt to breach security

  • Misrepresent yourself or provide false information

Violation of these terms may result in restricted access.

⚖️ Legal Disclaimer

Our products and website are provided on an “as available” basis.

To the fullest extent permitted under UK and Australian consumer law:

  • We do not guarantee uninterrupted or error-free service

  • We are not liable for indirect or consequential losses

  • Nothing in these terms excludes your statutory consumer rights

🇬🇧🇦🇺 Consumer Rights (Important)

If you are based in the UK or Australia, you are protected under local consumer laws, including:

  • Your right to receive goods that are as described, of satisfactory quality, and fit for purpose

  • Your right to a repair, replacement, or refund where applicable

These rights apply regardless of any store policies.

🔄 Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page. Continued use of the website means you accept the updated terms.

📩 Contact Us

If you have any questions regarding these Terms:

📧 info@clensiq.com
⏱️ We aim to respond within 24 hours