Returns & Refund Policy

Returns & Refund Policy

At Clensiq, we are committed to delivering high-quality products designed to support your daily hygiene routine. For your peace of mind, we offer a 90-day risk-free guarantee.

Contacting Us

Our support team is available to assist you and aims to respond within 24 hours.

Email: info@clensiq.com

To help us assist you quickly, please include:

  • Your order number

  • A clear description of your query

  • The name and email used when placing your order

Returns & Eligibility

You may request a return within 90 days of receiving your order.

To start a return:

  1. Email us at info@clensiq.com

  2. Follow the instructions provided by our support team

  3. Once approved, you will receive return guidance

Please note: Returns must be approved before sending items back.

Refund Conditions

If you are not satisfied with your purchase, you may return the product within the 90-day period.

To be eligible for a refund:

  • The item must be returned for inspection

  • All original components should be included where possible

  • The product should be in a reasonable condition

Once received and reviewed, your refund will be processed accordingly.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos or video evidence

We will review your case and arrange a replacement if applicable.

Lost or Missing Orders

If your order is lost or does not arrive, we recommend contacting the shipping carrier.

If shipping protection was purchased, please contact us at info@clensiq.com and we will assist you further.

Return Shipping

Customers are responsible for return shipping costs unless stated otherwise.
Instructions will be provided once your return request is approved.

Refund Options

Refunds may be issued via:

  • Original payment method

  • Store credit (if applicable)

Refund Processing Time

Once your return has been received and inspected, you will be notified of the outcome.

Approved refunds may take several business days to appear, depending on your payment provider.

Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your payment provider

  • Allow time for processing

If you still need help, contact us at info@clensiq.com

Policy Updates

Clensiq reserves the right to update this policy at any time.

Thank You

Thank you for choosing Clensiq. We appreciate your trust and are here to support you.